LISA A. BROWN
FOUNDER/CEO
Meet Lisa A Brown, the visionary founder of Computer Support & Training, (CST) Group Inc. With a passion for technology and a commitment to exceptional service, Lisa launched CST in October 2000, driven by her desire to provide top-notch tech solutions while balancing the demands of motherhood.
As CEO and Founder of CST Group Inc., Lisa leads with unwavering dedication, overseeing the sales and marketing team to expand the business and service offerings. Her adept management extends to financial operations, where she handles banking and tax matters with precision and expertise.
Lisa's academic journey boasts a Bachelor of Science Degree in Information Technology and is complemented by a Master of Arts in Business Communications Degree with a specialization in Leadership and Influence. Armed with this knowledge and experience, CST swiftly emerged as the go-to destination for resolving technology challenges.
In addition to her entrepreneurial pursuits, Lisa is an accomplished author, with her book “From Exposed To Secure: The Cost Of Cybersecurity And Compliance Inaction And The Best Way To Keep Your Company Safe” reaching Amazon bestseller status in 2024. Beyond her professional endeavors, Lisa is deeply committed to community engagement. She has been a proud board member for North Country Habitat for Humanity for over 18 years and was Comptroller for 17 of those years. She also sits on the advisory board for the SUNY Canton CIS/IT program. With a heart for giving back, Lisa embodies the spirit of leadership and service, both in her business and in her community involvement.
Lisa A Brown, CEO and Founder of CST Group, Inc.: Pioneering Entrepreneur, Author, and Inspirational leader
As a trailblazing female entrepreneur, Lisa A Brown has carved her path through the intricate world of technology, business, and leadership. Born with an innate drive for innovation and a passion for creating change, she has consistently shattered glass ceilings and inspired others to pursue their dreams.
In October 2000, Lisa embarked on her entrepreneurial journey by founding CST Group Inc., a groundbreaking venture aimed at revolutionizing the IT industry by providing outstanding service to her clients. With her visionary leadership and unwavering determination, she transformed CST Group Inc. into a formidable force, setting new standards for excellence and innovation. Crucially, her husband Shawn, also her trusted business partner, played an instrumental role in steering the company towards success, their collaborative efforts propelling CST Group Inc. to new heights.
Armed with a Bachelor's Degree in IT and a Master's Degree in Business Communications, with a specialization in Leadership and Influence, Lisa possesses a unique blend of technical expertise and strategic acumen. Her academic achievements laid the foundation for her illustrious career, empowering her to navigate the complexities of the business world with finesse and confidence.
In addition to her remarkable achievements in the corporate arena, Lisa is also a prolific author. Her best-selling book, "From Exposed to Secure: The Cost Of Cybersecurity And Compliance Inaction And The Best Way To Keep Your Company Safe," resonated deeply with readers worldwide, propelling it to Amazon number one status in three categories. Through her insightful writings, she shares invaluable insights, empowering individuals, and organizations to overcome challenges and thrive in an ever-evolving landscape.
Beyond her professional endeavors, Lisa has also contributed significantly to academia, serving as an adjunct professor for over 12 years at North Country Community College in Malone, NY and SUNY Potsdam State University in Potsdam, NY. Her passion for education and her commitment to nurturing future leaders have left an indelible mark on countless students, inspiring them to pursue their academic and professional aspirations with zeal and determination.
In her personal life, Lisa finds immense fulfillment in her role as a devoted wife to Shawn and a loving mother to three children. Together, they form a formidable team, navigating life's highs and lows with unwavering support and boundless love. As proud grandparents to five grandchildren, Lisa and Shawn cherish every moment spent with their growing family, imparting wisdom, and creating lasting memories.
In every aspect of her life, Lisa epitomizes resilience, integrity, and compassion. Her journey from humble beginnings to the pinnacle of success serves as a testament to the power of determination and the limitless potential within each of us. Through her leadership, entrepreneurship, and unwavering commitment to excellence, Lisa continues to inspire countless individuals to dream big, defy expectations, and change the world.
SHAWN BROWN
CHIEF OPERATING OFFICER/CO-OWNER
Mr. Brown joined CST in 2004 which led the company to transform from sole proprietorship to a corporation, CST Group Inc. Now serving as Chief Operating Officer, he is responsible for overseeing the tech team, software, vendors, and incoming equipment.
In addition, Shawn provides a variety of training videos and employee development certifications resulting in a well-rounded and educated team.
Before CST, Shawn spent 7 years in the Navy where he specialized as a Data Systems Technician and was responsible for maintaining and repairing the systems that ran the Naval Tactical Data System. After his years in service, Shawn spent 6 years working as a PGA Club Pro. Here he managed the facilities operations including their technology, 54-hole public golf facility, equipment, and maintenance for their multiple buildings. In 1998 he became the East Coast Manager for a large lighting firm where he managed a crew of individuals doing industrial, energy-compliant light replacements.
With Shawn’s military background and knowledge of computers and networking, Shawn opened the door to CST’s networking services
Willie Howe
NETWORK OPERATIONS CENTER CHIEF ENGINEER
Mr. Howe joined CST in 2021. Crafting resilient and scalable networks for the pharmaceutical, financial, and public sectors today, Willie Howe stands as a seasoned authority in network design and security. With a forward-thinking approach, Willie has emerged as a pioneer in wireless technology, leading initiatives such as urban fixed wireless deployments and guest WiFi implementations in hospitality and retail environments.
Specializing in Ubiquiti Networks, Grandstream, and Synology support, Willie offers comprehensive services tailored to meet the unique needs of each client. Whether it's optimizing network performance, developing custom applications, ensuring robust security measures, or creating stunning and functional websites, Willie Howe delivers excellence every step of the way.
JESSICA
BUSINESS DEVELOPMENT MANAGER
Jessica is responsible for overseeing all aspects of human resources for all of CST’s employees including compliance, recruiting, staffing, labor relations, as well as general office resources, and research. Jessica is also responsible for account invoicing, contracts, and office organization.
Prior to CST, Jessica has over 10 years of customer service and 4 years of operation management which contributed to her quickly rising through the ranks while working here at CST becoming the go-to person for resources and research.
Outside of CST, Jessica and her family spend their time enjoying outside activities and traveling.
CARRIE
IT ACCOUNTS MANAGER
Carrie has accumulated 6 years with CST and has quickly proven herself to be an irreplaceable asset to the company.
She is responsible for providing onsite services to over 60 commercial clients. She monitors security and backups for all commercial and residential clients, holds certifications in TEO, Acronis and is a Certified Kaseya Technician.
Prior to CST, Carrie had 10 years of customer service, making her an intricate part of our onsite services and a fan favorite among our clients.
Carrie uses her customer service skills out of the office as she is the founder of the Parade of Lights which takes place during the Christmas season each year. She also sits on the Board of The Adirondack Animal Coalition.
TYLER
IT HELPDESK TECHNICIAN
Tyler has previously studied Criminal Justice at North County Community College and worked in the Business Office for 3 years.
Tyler started here at CST at the beginning of 2022 as our Help Desk Technician troubleshooting our clients’ issues. Having worked in technology prior to joining our tech team, he has seamlessly integrated here taking the Helpdesk position head-on. Tyler is passionate about resolving technology issues for our clients and working on any units that come through the door.
Outside of the office, Tyler is a musician, producing and releasing his music on many music streaming platforms. He is active in the online gaming community as a Moderator for 3 Channels and content creator for his own.
SARA
SALES DEVELOPMENT REPRESENTATIVE
Sara Nichols joined the CST Group Inc. family in July of 2021. Ms. Nichols came to us with 7 years of customer service experience, 4 years of independent sales and a Dual Degree in Human Services/Chemical Dependency.
Sara is a part of our Sales/Marketing team and is responsible for all our behind-the-scenes work, being our first contact for new and potential clients. Having one of the hardest positions in the company, Ms. Nichols is our one-person call center.
Outside of CST, Sara is also an active member of the community. She has served on the committee for Small Town Pride since 2021, to support the community, build bridges, create safe spaces, and help make memories for LGBTQIA2+ individuals and allies. Together We Can!
